Hi there! Please familiarize yourself with our Terms & Conditions.
As the client, you are responsible for maintaining safe access into and out of the yard (if we are unable to clean due to access, you will be charged for that cleanup), immediate notification of any changes in the number of pets and prompt payment of balances due.
We assume no liabilities for damages to yards, gates, or other properties.
Fees and Promotions are subject to change at any time. In this rare circumstance, you will be notified at least two (2) weeks prior to any changes.
How do I pay?
We have a client portal where payment is processed. If you did not onboard yourself through the instant quote button on our website, we will create an account on your behalf after you have spoken to a Pooch Poo Patrol representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside of your portal account, you will have access to copies of all paid invoices, records of past cleanups, and you can link your credit/debit card into the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.
Note: Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available at 540-227-4055 to help you over the phone.
Do you bill monthly?
Yes: Billing occurs on the 1st of each month before services are provided.
Payments for initial or one-time cleanups are due on the day of your cleanup.
Note: If you are on a bi-weekly or once per month cleanup plan, you will be billed for the following months’ services on the day of the initial cleanup.
For Recurring Clients: On your first cleanup, we will bill for the initial cleanup as well as prorate the remainder of the month at the same time. Then, you’re all set up for 1st of the month billing.
If payment is not received before your first cleanup of the month you will be removed from the service schedule until payment is processed. Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.
Pooch Poo Patrol uses the data we collect to operate our business, analyze performance, and continue to provide 5-star service. By accepting the terms and conditions, you give Pooch Poo Patrol permission to use collected information for advertising and marketing purposes. This may include sending promotional communications, targeting advertising, and presenting you with relevant offers.
Either party may terminate service (in writing) at any time.
What time will you be at my home?
With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to dark.
Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes notice, so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on the way text. We don’t want to bother you at 6am. Your scoop day will be the same day each week unless an unforeseen circumstance requires a change. If any adjustments are needed, we will always communicate with you in advance.
Do I have to be home when you clean?
No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with the doggies in the yard as long as they are very friendly. Our team loves all animals – it’s why we started Pooch Poo Patrol! Once the cleanup is completed, we will send a picture of your closed gate to your email on file, so you have records of it.
Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone!
Do we move items looking for poop?
No, we only scoop what we can see. We do not dig under bushes, leaves, fallen branches, buildings, decks etc. If your yard is overgrown, unkept or covered in trash, we cannot guarantee that every piece of waste will be removed.
What Happens If my Service Day is on a Holiday?
Great question! If your service day falls on a major holiday, we will skip that week's cleanup and perform double dooty the following week's cleanup. You will still be charged due to 2 weeks of accumulated poo in the yard.
What happens if there are bad weather conditions?
The safety of our team and the quality of service we provide are our top priorities. Due to [hazardous weather conditions, such as heavy rain, thunderstorms or extreme cold/heat] we will not be able to perform scheduled services. We will treat it the same as if it was a holiday.
Do you disinfect your equipment?
Yes! We disinfect our equipment after each cleanup with a kennel-grade disinfectant to try to prevent the spread of germs.
What are you waste removal limitations?
Our service is designed to remove solid pet waste only. We do not clean, scoop, or attempt to remove loose stools, diarrhea, or any other form of liquid or semi-solid waste. If such waste is present in your yard during a scheduled visit, we will do our best to work around it, but it will not be removed as part of our service.
Do You Take the Waste Away?
We do not take the dog waste away with us. Once the cleanup is complete, we will place the waste inside of your trash receptacle if it’s outside.
Otherwise, we will double bag the waste so it’s presentable and place the bags by your gate or an agreed upon location.
Here at Pooch Poo Patrol, we love your pets. But not when they're showing their teeth or aggression. If you know that your dog is aggressive, we ask that you keep them secured while we service your yard. We value the safety of your furry family members, so we pledge to keep your gates locked and our tools sanitized. Due to the mobile nature of the poop-scooping business, you understand and acknowledge the risks associate with diseases, sickness and illness that can possible be transported between yards. Pooch Poo Patrol will not be held responsible for any illness, injury, or loss of a pet due to pre-existing conditions, diseases, or any sickness it may have contracted, whether before or after our services. Pet owners assume full responsibility for their pet's health and well-being.
Customers who are on weekly or higher-tier recurring service must maintain a consistent service schedule. If service is interrupted for more than two weeks due to customer-related issues (e.g. non-payment, scheduling conflicts, or temporary cancellation), a new initial cleanup or reinstatement fee will be required before service can resume.
Customers who receive a complimentary initial cleanup as part as their enrollment in a recurring weekly or higher-tier service are required to maintain a subscription for a minimum of three months. If a subscription is cancelled before the three-month period is completed, the full value of the initial cleanup ($199) will be charged to the credit card on file immediately.
No Refund Policy:
All payments made for our services are non-refundable. By subscribing to our pet waste removal service, you acknowledge and agree that all fees, including but not limited to subscription payments and one-time service charges, are final and will not be refunded under any circumstances.
If you are on a recurring subscription plan, you must cancel at least 24 hours before your next billing cycle to avoid being charged for the upcoming period. Cancellations made within 24 hours of the renewal date will apply to the following billing cycle, and no refunds will be issued for the current period. However, all services for the current billing cycle will be rendered as agreed.
We are committed to providing high-quality service. If you have any concerns about our work, please contact us immediately so we can address the issue. Any exceptions to this policy will be made solely at our discretion.
By initiating service, both parties agree to the above terms and responsibilities.
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